Price Match on Eligible Written Quotes — Up to 10% Off. Conditions Apply.
✦Proudly Canadian  |  Serving the GTA & Ontario
FleetGo Moving Services

Legal

Privacy Policy

Effective date: September 2026

1. Overview

FleetGo Moving Services, operated by FleetGo Logistics Inc. (“FleetGo”, “we”, “us” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our website, request a quote, book services, contact us or otherwise interact with us.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy, subject to applicable law.

2. Information We Collect

We may collect personal information you provide directly to us, including your name, phone number, email address, pickup address, destination address, move date, home size, crew-size preference, notes, additional move details, and any other information you provide through our quote form, contact form, email, text, telephone or other communications.

We may also collect business and technical information automatically when you use the website, such as browser type, device type, pages viewed, referring pages, general location information, cookies or similar technologies, and website usage data used for site operation, performance, security and analytics.

If you communicate with us about a quote, booking, concern or claim, we may keep records of those communications and any supporting materials you provide.

3. How We Use Personal Information

We use personal information to provide quotes, respond to inquiries, schedule and perform moving services, communicate before, during and after a move, send confirmations and updates, manage bookings, process payments where applicable, support customer service, and maintain business records.

We may also use personal information to improve the website, operate Google address autocomplete or map features, display reviews, analyze website performance, protect against fraud or misuse, enforce our terms, and comply with legal obligations.

4. Sharing of Information

We do not sell personal information. We may share information with service providers or business partners who help us operate the website or our business, such as website hosting providers, form and automation providers, email providers, CRM or database providers, map or review providers, payment processors, analytics providers and professional advisers, but only as reasonably necessary for those purposes.

We may disclose information where required or permitted by law, to respond to lawful requests, protect rights or safety, investigate fraud or misuse, collect lawful amounts owing, or in connection with a business transaction such as a reorganization or sale, subject to applicable law.

5. Google Services, Maps and Reviews

Our website may use Google services such as Maps, Places or address autocomplete to help users enter addresses and may display Google reviews or review-related content. Your use of those Google-powered features may also be subject to Google’s own terms and privacy practices.

We may also store quote-related details submitted through our website so that our team can review, respond to and manage quote requests.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage or similar technologies to remember preferences, improve website functionality, understand usage, measure performance and support security. You can usually control cookies through your browser settings, although disabling some cookies may affect website functionality.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, to manage customer relationships, maintain operational and legal records, resolve disputes, enforce agreements, or comply with legal, accounting, insurance, tax or regulatory requirements.

8. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

Subject to applicable law, you may request access to personal information we hold about you, request correction of inaccurate information, or ask questions about how your information is handled. You may also contact us if you wish to limit certain communications from us.

To make a privacy-related request, please contact us using the contact information below.

10. Third-Party Links and Services

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing information to them.

11. Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children in a manner prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, legal requirements or website features. The updated version will be posted on this page with the revised effective date.

13. SMS & Text Messaging

If you voluntarily select the SMS consent checkbox when requesting a quote, FleetGo may send transactional text messages about your moving quote, scheduling, service updates, or related customer-care communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS consent is optional and is not required to receive a quote or purchase moving services.

We may keep records of your mobile number, consent status, consent date and time, and related transactional messaging records for compliance, customer service and operational purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

14. Contact Us

If you have questions about this Privacy Policy or about how FleetGo handles personal information, please contact us at info@fleetgomovingservices.com or call 647-302-9693.